Terms & Conditions

Last updated: 03 January 2024

These terms and conditions apply for purchases made by consumers at AkuaObjects.com. We advise you to read through our terms and conditions before shopping in our online shop.

The Terms & Conditions can be updated regularly and we therefore ask you to accept our Terms & Conditions every time you shop at AkuaObjects.com. You will not be notified about such updates. The Terms & Conditions that apply when you make your purchase, accepted by you, will be the Terms & Conditions applicable to your order.

The website is available 24 hours a day and is only closed in case of maintenance.

If there are parts of these Terms & Conditions that you do not understand, we recommend that you contact our Customer Service at studio@akuaobjects.com before making a purchase on the Website.

Company name: Akua Objects 
VAT registration number:: DK-43104942
Registered in Denmark

Akua Objects 
Gothersgade 8B, 1st floor
1123 Copenhagen

You may place online orders 24 hours a day. Orders are handled in the period 9 AM – 3 PM on business days.

When placing an order, an immediate receipt will be sent by email stating the receiving of the order. Please note that this receipt is not a valid order confirmation and that the order is not binding at that time. Afterwards you will receive a final order confirmation and a binding agreement is entered into between the customer and AkuaObjects.com.
 In case of errors or omissions in the order AkuaObjects.com reserves the right to cancel and order up to the point of delivery.  

Prices and payment
AkuaObjects.com accepts Dankort, VISA/Dankort, VISA Electron and MasterCard.

All information is sent securely to AkuaObjects.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorized sources from accessing customer information. AkuaObjects.com does not store customer credit card information after completing the transaction.

As payment service providers we are using Quickpay, PayPal and Shopify Payments.

Prices are listed without shipping. AkuaObjects.com reserves the right to change prices at any time. On AkuaObjects.com prices are shown in the following currencies: Danish Kroner (DKK), American Dollars (USD), and Euro (EUR).  

Prices on AkuaObjects.com are all consumer prices. Some territories (eg. USA) will not show prices including VAT. Please refer to the check-out page for a total price including VAT and taxes.

Your card will be debited when your order has been confirmed and processed. All prices are indicated in EUR, DKK and USD. Purchases within Denmark include 25% VAT which are included in the price seen on the website. Purchases within the EU include your local TAX rate. All customers located outside of the EU will be charged the local taxes and VAT in customs duties.

The card issuer may add service charges to the payment. Any such service charges will be added to the total price.

You have the right to regret your purchase within 14 days. The withdrawal period expires 14 days after the parcel has been received. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day. However, you do not have the right of withdrawal when purchasing commissioned goods.

Akua Objects will refund the full amount of the returned item(s), and you are responsible for all other expenses, including the return costs.

You return your purchase by letting us know that you regretted your purchase.
Please write an email stating that you regret: studio@akuaobjects.com

Akua Objects 
Gothersgade 8B, 1st floor
1123 Copenhagen

Phone: +45 29914118

Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used or damaged), will not be refunded and be sent back to you at your own expense
When returning, please include the packing note received with your order. As soon as we have received the return, the item(s) will go through a quality control check.

Once the return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an email notification once the refund has been initiated. Please note that it can take up to 10 business days for the refund to appear on your account

Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it for a refund and place a new order for the correct item. The purchase price for the returned item will be refunded using the same payment method as used for the order.

When you regret your purchase, all payments received from you will be refunded.
The amount will be refunded within 8-10 working days of the date the returned purchase has been received. We will refund the amount by the payment that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Colors and shapes
Colors and qualities are shown as accurately as possible, but the colors and the screen resolutions of computers may vary. Minor color deviations are therefore not considered a defect within the meaning of the Sale of Goods Act. Each item is handmade and unique, as a consequence the shape will slightly differ from the images. The diameter is always measured at the widest point of the object. 

Notification of defects and complaints
Irrespective of whether any errors or defects are ascertained upon receipt or at a later date, all products are subject to the Danish Sale of Goods Act, which gives you 24 months to complain about a product. However, if the errors or defects are due to your negligence, abuse or other incorrect use, your right to complain will lapse.

In case of a complaint or a missing delivery please contact us at: studio@akuaobjects.com. If the complaint is valid, we will provide a shipping label for your return that covers all return expenses.

You can also submit a complaint about an item that you have purchased from us to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby.

Prices, customs and Sales Tax/VAT
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

For international orders outside of Europe, a customs duty will be charged to you depending upon the country in which you reside. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery

Akua Objects is not responsible for payment of this duty, all charges or customs clearance adhere to international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your merchandise refund.

If your order is placed within Europe the Danish sales taxes and VAT are included in the price. Additional duties will not be added upon arrival in the country of destination. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU, you will not have to pay the Danish sales Taxes and VAT but you will have to pay additional tax and duties in the country of destination. Akua Objects is not responsible for these or for any fees charged by customs.

Please be aware, if you choose to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to Akua Objects. In this case, we reserve the right to charge a $30 administration fee.

Copyright and Trademark
All content on the website, such as, but not limited to, design, text, graphics, logos, videos, images and icons and their composition, software complications, source code and software are owned by Akua Objects. The content is protected through the Danish Copyright Act as well as international rules on this matter. Akua Objects hold all copyrights to what is mentioned above.

The content of the website may only be copied for your own private use. Any other use of information and material from the website, such as reproduction, modification, distribution, transmission, copying, display or performance, is strictly prohibited. You may not - except for your own personal use - copy, display, download, distribute, modify, copy, reproduce or reformulate information, texts, documents or other material from the Website or any other part of the Website without explicit consent of Akua Objects.

Trademarks, product names, logos and titles appearing on the website are trademarks of Akua Objects. Any reproduction or use of these trademarks constitutes an infringement of the owner's rights and is strictly prohibited unless for your own private use.

We disclaim liability for typing errors, changes in direct and indirect taxes, incorrect price and price adjustments, technical errors, out-of-stock product and force majeure, including non-delivery on the part of our suppliers.

Personal information
We process your personal data confidentially and in accordance with the rules that apply to personal data. Please read our Privacy Policy where you can read more about our cookie policy and how we collect, store and use the personal information that you provide to us in connection with the ordering procedure and your use of the website in general.