Shipping and Return
Last updated: 03 January 2024
Akua Objects ships with two different shipping companies depending on your location: GLS (Denmark & Sweden) & DHL Express (International).
All orders are dispatched within 1-5 working days, given that the product is in stock. During public holidays, the time of delivery must be expected to be longer.
Regular service to EU countries is approximately 5-7 business days as from the date of dispatch.
Regular service to non-EU countries is approximately 7-9 business days as from the date of dispatch.
Akua Objects send all goods as packages, which makes it possible to track them. The packages are insured during carriage, and the content of the package needs to be verified upon receipt. If the package or its content is damaged upon arrival, please report this to Akua Objects within a reasonable period and no later than 72 hours after delivery.
Akua Objects are not responsible for goods that are damaged or lost during transportation. Akua Objects always pack carefully, and thereby minimizing possible damage.
When an order is placed a receipt will be sent to the email that has been registered during the order placement and you are bound to the purchase and can therefore not modify or cancel the order.
Return and return costs
The costs associated with the return will be covered by you. The item must be shipped without undue delay and no later than 14 days after you have received your purchase. The deadline is complied if you return the goods before the expiry of the 14 days.
The items must be returned in the original packaging and be returned new and unused. Returns that have been used or damaged will not be accepted and will be sent back to you at your own expense. Make sure that the item is properly wrapped before returning it. You carry the risk of the package, as well as the content of the package, until we receive the parcel. Therefore, for parcel shipments, keep a receipt stating that you have submitted or delivered the return parcel.
If you’ve regretted the purchase of an item, please write us an email at email@example.com and after written confirmation of return, send the item to our office:
Gothersgade 8B, 1st floor
VAT registration number:: DK-43104942